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VS+ Extended Warranty replicates the manufacturer’s warranty for up to 4 additional years after its expiry for qualified products. This ensures that your device is covered throughout its life cycle.
The maximum liability under VS+ Extended Warranty is the original Purchase Price of your device. The plan lapses either when the cumulative repair expenses exceed the original Purchase Price or when the term of the plan expires.
This program is completely cashless. There are no hidden fees or charges
Whether it is costs of repairs, labour, transportation or taxes, we cover all the charges associated with repairing your device. You pay nothing.
Whether it means picking up your device or sending a technician at your home to repair your device, we will ensure that you never have to interact with a Service Centre ever again.
VS+ Extended Warranty has a hassle free process to file a Service Request. You don’t have to submit any other document or fill up any forms except for the invoice copy.
Your devices will be repaired by Onsitego authorised personnel and using genuine spare parts every single time.
We will cover up to the full invoice value of the device till the end of the plan.
Regular maintenance reduces the chances of breakdown drastically. So, we will service your AC once a year.
| Category | Protection Life Span | VS+ EW for 1 year | VS+ EW for 2 years | VS+ EW for 3 years | VS+ EW for 4 years |
|---|---|---|---|---|---|
| Air Conditioners | 5 Years |  Yes | Yes | Yes | Yes |
| Air cooler | 3 Years | Yes | Yes |  No | No |
| Camera | 3 Years | Yes | Yes | No | No |
| Desktop | 3 Years | Yes | Yes | No | No |
| Dishwasher | 5 Years | Yes | Yes | Yes | Yes |
| Dryer | 5 Years | Yes | Yes | Yes | Yes |
| Home Appliance | 3 Years | Yes | Yes | No | No |
| Home Entertainment | 5 Years | Yes | Yes | Yes | Yes |
| Home Theatre | 5 Years | Yes | Yes | Yes | Yes |
| Laptop | 3 Years | Yes | Yes | No | No |
| Microwave | 4 Years | Yes | Yes | Yes | No |
| Mobile Phone | 2 Years | Yes | No | No | No |
| Printer & Office Solution | 3 Years | Yes | Yes | No | No |
| Refrigerator | 5 Years | Yes | Yes | Yes | Yes |
| Smart Watch & Fitness Tracker | 2 Years | Yes | No | No | No |
| Tablet | 2 Years | Yes | No | No | No |
| Television | 4 Years | Yes | Yes | Yes | No |
| Washing Machine | 5 Years | Yes | Yes | Yes | Yes |
We will gladly service as long as the plan is active and has not expired. Also, the malfunction needs to have occurred during the term of VS+ Extended Warranty and not prior to it.
Malfunctioning accessories or consumable items like printer ink and head are not covered here. A full list of these items is available on our website.
The device needs to have minimum 12 months’ manufacturer’s warranty that is applicable in India. Please ensure that you do not modify the device, perform unauthorised repairs or use it commercially. All these actions void the manufacturer’s warranty and subsequently VS+ Extended Warranty as well.
We will not be able to cover those devices that are bought outside India. However, if the device that you have bought in India, breaks down while travelling abroad, we will cover it.
Malfunction should not be on account of normal wear and tear.
VS+ Extended Warranty covers every issue in the device that occurs organically or in simple terms “on its own” and without any external factor. That means issues like physical damage, liquid damage, power surges etc. are outside the scope of the program.
International Coverage – If the device breaks down abroad, we will still cover it. You can get it back to India, we will provide our usual Pick – Repair – Deliver back to you service.
AC - VS+ Extended Warranty for AC includes 1 preventive maintenance visit per year of the plan. If you have opted for a 2 year VS+ Extended Warranty, you will be entitled to a total of two dry preventive maintenance visits.
There is no limit on the number of Service Requests you can raise against VS+ Extended Warranty. We will keep repairing the device till the total costs of all repairs do not exceed the value of the device. However if for any 1 Service Request, the cost of repairs is greater than the current/last available market value of the device, the device will be replaced. Replacement is provided in the form of new or refurbished device or Gift Cards.
This is generally decided based on the category of your device. For Large Appliances and Televisions, we will co-ordinate with Service Centres and send a technician home based on your convenience. Wherever it is not possible to send the technician home for repairs, we will pick them up and send it to the Service Centre for repairs. If the technician that comes home for repairs is unable to repair the device on-site, we will have it transported to the nearest Service Centre free of cost for repairs.
While we will be sorry to see you cancel the plan, we can certainly refund the plan within 30 days, provided you have not already filed a Service Request.
Yes, you can purchase the VS+ Extended Warranty plan anytime within 11 months from the date of device purchase.
Some examples of problems occurring due to wear and tear include the following. However, please note this is not a comprehensive list:
In case Onsitego is unable to provide you with pick & drop services, you can get the device repaired on your own. Please keep in mind that Onsitego needs to be informed about the damage BEFORE submitting the device to the nearest authorised service centre.
In this case, we would request you to submit proof of the Brand decision. In case of a replacement, we can continue your plan on the exchanged device. In case of upgrade/model change/refund of your device, we will be happy to refund your plan price, subject to deduction of GST as per applicable GST law.
For brands that do not repair damaged parts or if the device cannot be repaired due to unavailability of spare parts, we will provide you with an equal or equivalent replacement device which may or may not be a new piece.
VS+ Extended Warranty is applicable for up to 4 additional years after the expiry of the manufacturer’s warranty. However, the sum of manufacturer’s warranty and VS+ Extended Warranty should not exceed 5 years.
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